FAQ

Q. I Like a design on your website but the colours don’t suit my Wedding. Can I have different colours?
A.Yes, in most instances we are able to make substitute papers and ribbons etc in our designs. Just email our consultants with details of the changes you would like and they will be able to advise you of your options. Depending on the changes you make there may be a slight variation in price.

Q. What sizes are your papers and card?
A. Unless otherwise stated all DIY paper and card are supplied as A4.

Q. I can’t decide whether to have my invitations completed by Invitation House or use the DIY option. Please help?
A. Most of our clients prefer that we complete their invitations. As we are Industry leaders we ensure that we produce only the finest quality stationery and always complete packages in our stated time frames. We take the pressure from you; as you will find that closer to your wedding you will have less spare time and more and more tasks to complete. You may decide to print your own invitations then decide you don’t have time to complete place cards, order of service booklets and thank you cards. We can help complete your stationery.

Q How long does it take to complete my invitations?
A. Once we receive your order a wording layout will be forwarded to you (email preferred) within 5 working days. Once you have authorized this design your invitations will be completed for posting within 10 days. Just refer to our “Ordering’ information for further details.

Q I have just placed an order for some DIY paper. When will it be dispatched?
A. Usually DIY orders are dispatched within 48 hours of receipt. In the unlikely event that an item is temporarily unavailable we will advise you immediately and keep you informed with time frame details.

Q. I would like to design and print my own invitations. How do I know if my Printer is capable of this?
A. Most of our papers are laser printer compatible but some are intended as trims and features only. As printer capabilities vary greatly we suggest that you firstly place a small order of paper and other requirements to test both your printer and the degree of difficulty in assembling your invitations.
Alternatively if you have a design idea why not email Invitation House and one of our consultants will be only too happy to provide you with a price proposal for Invitation House to complete your invitations to your specifications.

Q. I am looking for a satin ribbon but you don’t have the exact shade I want.Do you have other ribbons?
A New ranges of papers, ribbons, guest books and other accessories are being released constantly and it is impossible to display them on our site immediately. Just email us with details of what you require we’re keen to assist you.

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